Information We Collect
We collect Personal Data about you that you provide to us when using the Site. Personal Data may include your name, address, phone number, credit card details, e-mail address, hotel name, hotel location and/or length of stay. We also collect non-personally identifiable information, which may be linked to your Personal Data, including your log-in name, IP address, geographic data, operating system type, nationality and password, and search preferences related to specific searches, as well as other generic Internet usage related data.
Security of Your Information
Any information that we collect about customers including email addresses will be kept in our database. We will take reasonable steps to ensure that the information we hold is protected against misuse and loss, modification or disclosure, and from unauthorized access, including restricting access of information only to employees who require it in order to fulfill our obligations to you.
We will comply with all legislation, principles, industry codes and policies relating to information and credit card privacy protection by which we are bound.
Information We Collect and Use
We use Personal Data and other information collected through the Site
- (a) to register you with the Site and create your user account,
- (b) to provide you with the requested services (mainly to process and confirm your reservation with the accommodation) after verifying your credentials,
- (c) to provide you with information about our services on the Site or on other websites and to communicate with you to the extent necessary to provide such requested services,
- (d) to build features that will make the services available on the Site easier to use and
- (e) for an improved user experience and general optimization purposes or
- (f) to contact you in case there is any issue with your booking.
This includes faster purchase requests, better customer support and timely notice of new services and special offers. From time to time, acoota may contact you to request feedback on your experience in using the Site, to assist us in improving the Site, to send newsletters or to offer special savings or promotions to you as a Site user, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions or related marketing messages, you may simply opt out / Unsubscribed from receiving those by replying the hyperlink provided in these notices at any time or you may contact our support team firstname.lastname@example.org.
The confirmation emails and text messages sent after your booking and the guest review emails sent after your departure respectively are part of your accommodation reservation process and not marketing sms/mails. This process allow you to check in at and rate the property after your stay if you wish to do so. You will continue to receive them, even if you have opted out of our marketing messages. The guest review is completely optional, but will help other customers make an informed decision. When logging in, you will have the ability to save credit card details to your personal account for faster future bookings and payments.
Your card details are always secure using strong encryption and you can always log in to your personal account to delete, edit or add certain credit card details. For security reasons, the number cannot be edited (but the card details can be deleted). When viewing card details, only the last 4 digits of the number will be visible as to ensure we meet to the payment card industry compliance. Please note that we will store the last 4 digits of your credit card securely upon any booking made (this is required to manage any refund requests for that booking).
Sharing Personal Data
acoota may share your Personal Data with suppliers such as accommodation properties and other third parties we appoint to perform services on our behalf, such as third party loyalty programs, web hosting, data analysis, marketing (also on websites of such third parties), customer care, credit card and payment services and related services. All such third parties will be under an obligation to maintain the security and confidentiality of the Personal Data, and to process the Personal Data only in accordance with our instructions.
In some cases, acoota may require that you transact directly with a third party to obtain services, or when you use the Site to reserve an accommodation room or obtain another product or service (such as points under a third-party loyalty program), we may provide your Personal Data to that accommodation property or other third party involved.
acoota may propose other services to help plan your trip, offer certain loyalty, rewards or mileage benefits from it’s respective programs or for another purpose that may interest you. These services are offered by third party providers.
However, we reserve the right to disclose your Personal Data to our affiliated/group companies within your region or other regions that acoota is affiliated to acoota may, in compliance with applicable law, disclose Personal Data to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law, protect our legitimate interests or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also, in compliance with applicable law, disclose Personal Data to enforce or apply the terms and conditions applicable to our services or to protect the rights, property or safety of acoota, our users or others.
As per above description, the recipient of the Personal Data may be located in a jurisdiction that may have different standards of data protection compared to the laws in your home jurisdiction.
Policy on Page Tags and Cookies
If you want to prevent your browser from accepting cookies, if you want to be informed whenever a cookie is stored on your computer or if you want to delete cookies from your computer, please make the necessary changes in your Internet browser settings, typically under the sections “Internet Options” or “Help”. If you disable or delete cookies in your Internet browser settings, you might not be able to access or use important functions or features of this Site, and you will be required to re-enter your log-in details. Please also note that opting out of a third party cookie (see below) does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns. Please also note that if you clear all cookies on your browser, or use a different browser or computer, you will need to complete the opt-out procedure again.
Informational about Opt Out Tools
If you would like more information about the information collection practices of third-party advertising companies and your choices about not having this information used by these companies, or you would like to opt out of online preference marketing, you have the following opt-out options:
Data Use, Cookie and Page Tag
acoota uses persistent cookies to “personalize” the Site for each user by remembering information about the user’s visit to and activities on the Site,e.g., the language you selected, your log-in details so that you do not need to re-enter them at your next visit to the Site.
acoota also uses persistent cookies or page tags to analyze your surfing behavior and your visit to the Site enabling us to improve the Site and our services and to tailor our advertising (via email, on our Site, and on other websites) according to the interests of our users. Such cookies and page tags gather information about the pages you visited on the Site and the searches you performed.
Third party companies may use persistent cookies to analyze your surfing behavior on and your visit to this Site as well as other web sites enabling us to improve the Site and our services. Website analytics platforms may be used to collect unidentifiable information for reports such as impression reporting, demographic reporting and interest reporting. To opt out of collection of information by third parties for analytic purposes, please click on one or more of the third party links in the above “Opt Out Tools” section.
Third Party Cookies and Page Tags
Our third party advertising companies may place cookies or page tags on some of the pages you visit on the Site. These cookies or page tags are designed to collect non-personally identifiable information in order to analyze your interests and searches when visiting our Site and to serve you advertisements specifically tailored to your interests and searches when you are visiting our Site or other websites or when using mobile applications. The non-personally identifiable information collected through cookies and page tags may be shared with other third parties for purpose of managing and targeting advertisements and for market research analysis. In addition, we may share one-way hashed (undecipherable) data with third party vendors using advertisement targeting products. Such third party vendors typically use hashed device identifiers to serve custom ads based on a user’s prior visits to the Site.As a consequence, third party vendors may show our ads on other websites or mobile apps.
acoota may use a combination of the above cookies and page tags to tailor your experience with our Site, our mobile application and our ads to your preferences.
We use display and search re-marketing to tailor ad content for a better experience.
acoota takes reasonable efforts to not collect, and to prevent the use of, personally identifiable information in third party advertising solutions, unless you have authorized this.
To opt out of collection of information by third parties for advertising purposes, please click on one or more of the third party links in the above “Opt Out Tools” section.
Advertising on other websites
acoota uses 3rd party tools to distribute ads on a variety of websites. acoota neither supports nor endorses the goals, causes or statements of the websites which display our advertisements.
Change Your Personally Identifiable Information
If you wish to update any Personal Data you have previously provided, or to exercise any right of access, correction, rectification, deletion, or opposition to the processing of your Personal Data that you may have under applicable law, please email us at
A Special Note About Minors
Persons under the age of 18 are not eligible to use the accommodation reservation services on our Site. Minors can normally accompany their parent(s) or legal custodian(s) who have booked an accommodation, except where indicated otherwise in the accommodation property policies.